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Field Support Technician

January 27, 2014 - March 31, 2014
Location:Within 1 hour from a major airport, All States
Salary Range:45,000 to 65,000 annually
Exempt/Non-Exempt:Exempt
Benefits:After a qualification period, full time employees are eligible to receive company sponsored Health, Dental, Vision, 100% company-paid Life and Long Term Care insurance, 401K with company match, Employee Assistance Program (EAP), 100% company-paid Una-Versity training, Kid’s leave, Bereavement leave, Short-Term and Long-Term Disability, Tuition reimbursement up to $8,000 annually, flexible schedules, paid annual leave, and holiday pay.
Employment Type:Full Time
Department:Aftersales and Technical Services Group
Description:
UNA-DYN has an opening for a full-time Field Support Technician (FST). A successful FST promotes quality customer relations by using technical knowledge of UNA-DYN systems, to service its equipment at customer’s manufacturing plants. Under general guidance, performs, installation, maintenance, startup, shut down, and training on UNA-DYN equipment wherever they are located (domestic and internationally). This is a support level position requiring a thorough knowledge of the installation, maintenance and repair of mechanical and electronic systems, gained through formal education or from considerable and varied experience in working with/on industrial equipment.

Experience in computer programming, network administration or any other IT related function is NOT relevant to this position. However, experience testing and troubleshooting electrical controls circuits, debugging, installing or repairing automotive, electronic, HVAC, valves, gates, PLCs, and other industrial equipment is what we are looking for to fill this vacancy.
Duties:
  • Travels wherever customers are located (domestically or internationally) to test, trouble shoot, debug, install, start up, shut down, or repair equipment;
  • Observes the performance of equipment and systems to fine-tune and bring about optimal operation;
  • Installs parts and performs mechanical, electrical, pneumatic, hydraulic and process piping installations;
  • Conducts training about the correct and effective use of UNA-DYN equipment at customer’s site(s);
  • Promotes service contracts to customers;
  • Documents (in writing) problems found, field work performed, required future customer responsibilities, and required follow up, other duties as assigned.
  • Provides after sales service to customers through technical phone support and assistance with replacement part sales.
  • Qualifications:Technical/mechanical diplomas/certificates and at least three years experience installing parts and performing minor mechanical, electrical, pneumatic, hydraulic and process piping installations is essential. Without the certificates and three years experience, at least eight years experience installing parts and performing minor mechanical, electrical, pneumatic, hydraulic and process piping installations is necessary. Must live within one-hour from a major airport. Applicants that do not meet these criteria will not be considered.


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